Frequently Asked Questions | FAQ's

Q: What is the difference between custom night and mouthguard and a store bought one (boil and bite)?

A: Boil and bite guards are uncomfortable, can fall out and provide up to 70% less protection than a custom made one like ours. Don’t risk your smile with them!

Custom fitted night and mouthguards are personalized and made specifically for you, like the ones you get from your dentist. You may adjust the thickness of your guard (available as a special request) depending on your level of teeth grinding and clenching, and they are designed to fit perfectly in your mouth with no adjustments required. For athletic guards, the custom fit provides greater protection against impact, are more comfortable, and you can talk with your guard on.  

Q: How do you make the custom impressions for the mouthguard?

A: We send you an impression kit with instructions (instructional video also available) on taking your impression, and after your complete this, send it back to us with the prepackaged envelope. We offer 3-way shipping for orders in the US.

For all other countries, it is 2-way shipping, and returning impressions are at the responsibility of the customer.

Example of 2-way shipping (other than USA):

1) After your purchase, we ship the impression kit to your home (we pay for shipping).

2) You take your impression, and ship the item back (at your responsibility if you live outside the US)

3) We ship your custom fitted night guard/mouthguard to you (we pay for shipping).

Q: Do you sell regular / stock mouth guards?

A: We do not.

Professionally custom fitted mouthguards are the best and safest guards that one can have. They provide maximize protection and comfort for your mouth and teeth. When you use the boil and bite mouth guards, they are unfitted, are prone to shifting, and offer little protection because they do not absorb shock properly/evenly. These cheaper mouth guards also pose the risk of both falling out and getting knocked out easily.

Q: I have braces (or another orthodontic device), should I get a custom guard?

A: As it turns out, impression kits are not designed for persons wearing braces or other orthodontic appliances.

Q: How long will it take to get my custom mouth guard?

A: Around 10-14 business days after we receive your impression for USA customers, 14-20 business days for Canadian customers, and up to 30 business for international orders.

The three steps process that includes 3-way shipping: we ship your impression kit, you ship it back to us to make your guard, then ship it back you.

Q: How thick are the mouth guards?

A: About 3mm for regular sports, and 5-6mm for high impact sports (MMA, Boxing, Muay Thai, Kickboxing, etc.). If you prefer thicker, please add it as a special request before ordering (there is an additional cost).

Q: What is the material used to make a custom mouthguard?

A: It is an EVA, high quality thermoforming material designed specifically for custom fitted night guards and our athletic mouthguards. The material is softer, making it more comfortable to wear while also being able to absorb more force. All materials are 100% BPA & latex free.

Q: How does All Star Teeth customize the design on the mouthguard?

A: Send us an image of what you want i.e. team logo, etc. in JPEG and we will put that on the mouth guard.

Q: How does the custom mouth and nightguard fit?

A: All Star Teeth custom fit guards are individually made from the impressions of your teeth. If you make a proper impression, your guard should fit perfectly and you should be able to talk with your guard on while not having it fall out.

Q: How long will my mouthguard last?

A: Approximately 2 or more years if care and cleaned for properly. If you are a teenager/young adult, you'll likely need to change it every year because during these are the years, since they are continually growing.

Do not chew on your mouthguard because this would wear it down, change its shape, and require you to replace it sooner.

Q: What if I don’t like my guard?

A: We have a 100% satisfaction guarantee, and if you are not completely satisfied, mail it back within 45 days and we will replace your guard at no additional charge, or provide a refund (less shipping costs).

Q: Can I order extra guards after getting one?

A: Yes, we will keep your impression at no cost for 6 months. If you would like us to keep your impression for longer, please email us with your order number before 5 months has passed after your have ordered.


Q: Do you have group / team discounts available?

A: Yes, we have group/team discounts available. CONTACT US for additional information.

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, ApplePay, American Express, and PayPal.